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Terms & Conditions
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A non-refundable $20 deposit is required to secure your slot. Your appointment will be cancelled if failure to receive deposit within an hour upon booking.
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Do note that deposit will be forfeited for last min cancellations/rescheduling 1 day before the appointment time.
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Any change in appointments after the 1st reschedule is subjected to a non-refundable $20 deposit.
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Kindly please disclose any conditions prior the session. We hope that you will respect our decision for rejecting your appointment should you have any history of eye/skin allergies. In such case, rejection of service is possible on the day of appointment and the deposit will be refunded to you via bank transfer.
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Kindly please arrive on time as it means more lash time dedicated to you. A max 10 min grace will be given to you.
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Avoid being late more than 10 min as there will be a penalty of additional $10 incurred on top of your balance payment.
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Appointment will be automatically cancelled if lateness is more than 15 min and beyond. Deposit is forfeited.
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As we are a private home studio, kindly refrain from bringing an additional accompaniment during your session as it will cause distraction to the work process.
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For new customers, you will be required to fill up a questionnaire prior to your appointment. There will be a short consultation before the start of a session.
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We only accept payment via Paynow, Paylah and Google Pay.
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Please sanitize your hands upon entering our studio and put on your mask at all times.
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If you are feeling unwell in any way, kindly reschedule your appointment.
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Should your ART/PCR results be found positive and require cancelling/rescheduling, please send in a photo proof of it before 10am. Your deposit will be put on hold till you are well to schedule an appointment.
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Should any of your family member/partner is found to be positive with Covid19, kindly please inform to reschedule your appointment and submit a photo of your ART results before 10am on your new appointment date. Your deposit will be put on hold till you are tested negative.
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Please do not wear any waterproof eye makeup as we are unable to use oil-based cleansers or extend/lift your lashes afterwards.
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Please do not use oil-based cleansers or facial wipes at least a day before your appointment.
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Permed lashes not done by our studio cannot be extended. If your lashes are recently permed, please wait at least 6 weeks before scheduling a lash lift / extensions appointment.
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If you are experiencing any sensitivity or have any eye conditions nearing the date, it is best not to have any extensions until you feel better.
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Clients who recently had LASIK, eyelid surgery or any form of procedure around the eye area should consult their medical doctor before proceeding with the appointment.
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If you have booked for a lash refill (within 2 weeks from your initial lash appointment) but your extensions have dropped off more than 70% a refill will not be allowed and you will have to re-book as a full set. If you are unsure, send us a photo with your current lashes and we will advise accordingly.
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Due to hygiene purposes, only one-time refill can be done for every new set.
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*T&Cs are subject to changes from time to time*
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